Last updated: June 2026

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Mendoza St-Pierre Strategy and Immigration Inc. places great importance on the protection of personal information. This Privacy Policy explains what information may be collected, why it is collected, how it is used, retained, and protected, as well as the rights of individuals concerned.

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This Policy applies to personal information collected through our website, forms, email communications, telephone calls, videoconferences, or any other interaction related to a request for services.

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1. Privacy Officer

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In accordance with applicable Québec legislation, Mendoza St-Pierre Strategy and Immigration Inc. has designated a person responsible for the protection of personal information.

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Privacy Officer
Karla Mendoza Pinzon, RCIC – IRB
Regulated Canadian Immigration Consultant and Privacy Officer
Email: info@mendozastpierre.ca
Telephone: +1 (418) 803-3636

Any questions, requests for access, correction, or withdrawal of consent may be directed to this individual.

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2. Personal Information We Collect

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We may collect certain personal information when you contact us, complete a form, schedule a consultation, participate in a meeting, or provide documents to us.

Such information may include:

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• First and last name;

• Contact information such as email address, telephone number, and country of residence;

• Information related to your immigration situation;

• Current status in Canada, where applicable;

• Family information relevant to your request;

• Educational or professional information;

• Documents voluntarily submitted for assessment or consultation purposes;

• Payment information, when necessary;

• Technical information related to website use, such as IP address, device type, browser type, and cookies.

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We collect only the information necessary for the purposes described in this Policy.

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3. Purposes of Collection

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Personal information may be collected and used for the following purposes:

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• Responding to requests for information;

• Scheduling consultations;

• Conducting preliminary assessments;

• Preparing, providing, or following up on professional services;

• Communicating with clients;

• Opening, managing, or closing client files;

• Preparing professional service agreements;

• Issuing invoices or processing payments;

• Complying with applicable professional, regulatory, legal, or tax obligations;

• Improving website functionality and user experience;

• Ensuring website security and preventing misuse.

 

Personal information will not be used for purposes incompatible with those for which it was collected, except with the individual's consent or where permitted by law.

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4. Consent

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By voluntarily providing your personal information, you consent to its collection, use, and retention for the purposes described in this Policy.

 

You may withdraw your consent at any time, subject to legal, contractual, professional, or regulatory obligations requiring the retention of certain information.

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Withdrawal of consent may limit our ability to provide certain services.

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5. Sensitive Information

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Certain information related to immigration matters may be considered sensitive, particularly when it relates to immigration status, family circumstances, personal history, grounds for an application, identity documents, or proceedings before immigration authorities.

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Such information is handled with a high level of confidentiality and is used solely for the purpose of providing services, assessing a file, carrying out the agreed mandate, or complying with applicable obligations.

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6. Disclosure to Third Parties

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We do not sell personal information.

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Personal information may be disclosed to third parties only when necessary, authorized, or required, including:

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• Technology service providers;

• Appointment booking or videoconferencing platforms;

• Payment processors;

• Website hosting providers;

• Professional, accounting, legal, or regulatory service providers, where required;

• Government authorities or competent organizations when required or authorized within the scope of a mandate;

• The College of Immigration and Citizenship Consultants (CICC), where required by professional or regulatory obligations.

 

When external service providers have access to personal information, we take reasonable measures to ensure that such information is used only for authorized purposes and adequately protected.

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7. Retention of Personal Information

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Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal, tax, professional, or regulatory requirements.

At the end of the applicable retention period, information is securely destroyed, deleted, or anonymized, as appropriate.

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8. Security of Personal Information

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We implement reasonable safeguards to protect personal information against loss, theft, unauthorized access, misuse, unauthorized disclosure, or alteration.

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These measures may include:

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• Restricted access to files;

• Password protection;

• Secure digital tools;

• Organized document management;

• Limiting access to authorized individuals only;

• Internal information management procedures.

 

However, no method of transmission over the Internet is completely secure. Individuals who transmit information by email, online forms, or other electronic means acknowledge that a residual level of risk may exist.

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9. Privacy Incidents

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In the event of a privacy incident involving personal information, we will take the necessary steps to reduce risks, assess the situation, and limit potential consequences.

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Where an incident presents a risk of serious harm, applicable legislation may require notification to the Commission d'accès à l'information du Québec and affected individuals. Organizations must also maintain a register of privacy incidents.

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10. Cookies and Similar Technologies

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Our website may use cookies and similar technologies to ensure proper website functionality, measure traffic, improve user experience, and analyze website performance.

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Some cookies are necessary for website operation. Others may be used for analytics, performance measurement, or personalization purposes.

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Where required, your consent will be requested before non-essential cookies are activated.

You may manage cookie preferences through your browser settings or any tools available on the website.

 

11. Forms and Electronic Communications

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When you complete a form, send an email, or communicate with us electronically, the information provided is used to respond to your request, schedule a consultation, conduct a preliminary assessment, or provide services in accordance with the agreed mandate.

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Whenever possible, we recommend avoiding the transmission of highly sensitive information through unsecured email unless necessary or specifically requested as part of the service.

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12. External Platforms

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Our website and services may rely on external platforms for website hosting, appointment scheduling, videoconferencing, payment processing, or communications.

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These platforms may have their own privacy policies and terms of use. We encourage you to review them when using such services.

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13. Transfers Outside Québec or Canada

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Certain technology service providers may store or process personal information outside Québec or Canada.

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Where applicable, we take reasonable measures to ensure that personal information receives adequate protection, considering the nature of the information, the purposes for which it is used, and the service providers involved.

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14. Individual Rights

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Subject to applicable legal limitations, individuals may request:

• Access to their personal information;

• Correction of inaccurate, incomplete, or ambiguous information;

• Withdrawal of consent;

• Information regarding how their personal information is used;

• Deletion of certain information, where possible;

• De-indexing or cessation of dissemination of certain information where legal conditions are met.

 

To exercise these rights, please contact the Privacy Officer identified in Section 1.

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15. Accuracy of Information

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Individuals providing personal information are responsible for ensuring that the information submitted is accurate, complete, and up to date.

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In the context of immigration services, the accuracy of information is essential for assessing a situation and preparing an application or file.

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16. Minors

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Our services are not intended to be provided directly to children without the involvement of a parent, guardian, or legal representative.

When a file concerns a minor, personal information is collected from the parent, guardian, legal representative, or with the appropriate authorization, depending on the circumstances.

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17. Changes to This Policy

 

This Policy may be amended from time to time to reflect changes in our practices, technologies, services, or legal obligations.

 

The most current version will be published on our website along with the date of the latest update.

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18. Contact Information

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For any questions regarding this Privacy Policy or the protection of personal information, please contact:

Mendoza St-Pierre Strategy and Immigration Inc.
Attention: Yves St-Pierre
Email: info@mendozastpierre.ca
Telephone: +1 (418) 803-3636